Service Level Calculation
This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more...
|License: Shareware||Cost: $129.00 USD||Size: 2.61 MB||Download (28): IT Service Management Toolkit Vol. 1 Download|
NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).
|License: Freeware||Size: 399.36 KB||Download (19): NSLA : Network SLA Download|
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...
Platforms: Windows, *nix
|License: Freeware||Size: 31.31 MB||Download (594): ManageEngine SupportCenter Plus Download|
ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.
|License: Freeware||Size: 5.27 MB||Download (185): ServersCheck STANDARD Edition Download|
OmniAnalyser is a client-server software for Service Level reporting as well as measuring and monitoring messaging traffic and resources usage in MicrosoftO Exchange or Lotus Notes. It collects comprehensive traffic data from messaging organisations, consolidates and analyse this data and finally...
|License: Shareware||Cost: $0.00 USD||Download (93): OmniAnalyser Standard Edition Download|
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive...
|License: Freeware||Size: 263.67 KB||Download (756): ErlangXLS Download|
Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...
|License: Freeware||Size: 512 KB||Download (94): System Garden Habitat Download|
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...
|License: Freeware||Size: 22.54 MB||Download (29): Personal HelpDesk for Outlook Download|
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...
|License: Freeware||Size: 53.82 MB||Download (32): Team HelpDesk for Outlook Download|
Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically...
|License: Shareware||Cost: $750.00 USD||Size: 44.93 MB||Download (30): Team HelpDesk for Outlook & SharePoint Download|
Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management ·...
|License: Shareware||Cost: $4995.00 USD||Size: 129.26 MB||Download (107): HelpSTAR - Help Desk Software Download|
Advanced reporting * Multiple security levels * Till management * Color/size tracking * Tracks serial numbers on sales * Eleven payment types * Split tendering * Accounts payable * Accounts receivable * Currency conversion * Consignments * Detailed client history reports * Monthly statements *...
|License: Shareware||Cost: $595.00 USD||Size: 58.6 MB||Download (30): ShopKeeper for Mac Download|
Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.
|License: Freeware||Size: 10.24 KB||Download (16): NagioSLA Download|
This is a quick, high-level calculation app for commercial real estate. It allows you to do two very simple commercial real estate calculations: - Use NOI (Net Operating Income) and Cap Rate (Capitalization Rate) to calculate a Price on Commercial Real Estate. - Use loan parameters (Interest...
|License: Freeware||Size: 204.8 KB||Download (7): Back of the Napkin Download|
Level 3 Certificate in Customer Service. City & Guilds, the UKs leading vocational education organisation has developed SmartCards to help support City & Guilds qualifications in Customer Service. SmartCards is a fun and engaging tool for City & Guilds Customer Service learners, enabling you...
|License: Freeware||Size: 8.7 MB||Download (8): SmartCards: Customer Service Level 3 Download|
Level 2 Certificate in Customer Service. City & Guilds, the UKs leading vocational education organisation has developed SmartCards to help support City & Guilds qualifications in Customer Service. SmartCards is a fun and engaging tool for City & Guilds Customer Service learners, enabling you...
|License: Freeware||Size: 8 MB||Download (8): SmartCards: Customer Service Level 2 Download|
Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can...
Platforms: Windows, Not Applicable
|License: Shareware||Cost: $99.00 USD||Size: 2.38 MB||Download (65): Easy Network Service Monitor Download|
The core of any Help Desk system is ticket management. The VI Service Desk allows you to put in place powerful routing/assignment, notification and escalation rules to effectively manage your daily service operation.
-Fully Web and Notes Client enabled
-End User Self Help...
Platforms: OS/2, Windows, Mac, *nix, Palm OS, Pocket PC, AS/400,Palm OS 6.0,RIM
|License: Commercial||Cost: $900.00 USD||Size: 3.66 MB||Download (294): VI Service Desk Download|
Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.
Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those...
|License: Shareware||Cost: $280.00 USD||Size: 5.6 MB||Download (100): Serio IT Service View Pro Download|
Noise Level Calculation Noise Level Many types of noise can be eliminated during data collection or post-processing. Noise removal during data collection is preferable. Noise that cannot be removed will increase Sv measurements and bias in situ TS measurements, leading to errors in fish density...
|License: Shareware||Cost: $0.00 USD||Size: 524 B||Download (18): Noise Level Download|